"notes to Netflix" gets a nod from Northborough Netflix
Awhile back, Miss Plum started putting sticky notes on their Netflix returns, and posting photos of the "notes to Netflix" on Flickr. The notes generated a small bit of controversy, because some thought the folks working at Netflix wouldn't want to be bothered. But in the Netflix distribution center in Northborough, Massachusetts, they feel differently:
Even as Cotto and her colleagues are tearing through hundreds of returned DVDs, they take moments to read the angry notes ("This doesn't play - defective!") or occasional rave reviews ("Very funny movie, check it out!") that customers scribble on the paper sleeves.
"We like that," said Cotto, 40, of Worcester. "Sometimes, we do watch them." The notes are forwarded to customer service headquarters in Hillsboro, Ore.
That's good to know.
The rest of the August 23 article, The vast picture show, in a warehouse near you (the Boston Globe), is a good read, and it has an interesting photo gallery of behind the scenes at Netflix.
Hat tip: HackingNetflix
Labels: notes to Netflix