Monday, October 29, 2007

Netflix humans in Oregon

I wanted an excuse to call the new Netflix help center in Oregon, so when I discovered a problem with my rental on Saturday night, I dialed them right up. I got a human being on the phone in under a minute and he was nice. He didn't have to, but he gave me a "courtesy rental" to make up for the problem.

O Lucky Man! is a new release, and a three-hour-long movie. Imagine my disappointment when I got to the end and it said "continued on disc 2" and I had received only one disc. Nothing on the Netflix site indicated that the film would be on two discs. The second disk was described as "bonus materials", which I didn't rent. I submitted a movie correction through the Netflix site, and I queued the bonus materials, so I didn't really need to call the Help Desk. Still, it was nice to have a to human hear my frustration and feel sorry for me. :)


  1. OK, so I'm not the only one that this happened to. Not only that but both discs were at the top of my queue an the second disc was skipped entirely. To make things worse (and this isn't Netflix's fault at all) but I checked out the disc and found that it was a single layer DVD and that Warner split the movie to make it appear that it had two full discs of content.

  2. I kind of prefer multiple single layer discs (single layer plays better when mildly scratched, and doesn't have issues in older/cheaper DVD players, especially at the layer switch time).

    However to only recieve half a movie sucks. I hope netflix fixes this before I get around to watching Lawrence of Arabia again.