Netflix humans in Oregon

I wanted an excuse to call the new Netflix help center in Oregon, so when I discovered a problem with my rental on Saturday night, I dialed them right up. I got a human being on the phone in under a minute and he was nice. He didn't have to, but he gave me a "courtesy rental" to make up for the problem.

O Lucky Man! is a new release, and a three-hour-long movie. Imagine my disappointment when I got to the end and it said "continued on disc 2" and I had received only one disc. Nothing on the Netflix site indicated that the film would be on two discs. The second disk was described as "bonus materials", which I didn't rent. I submitted a movie correction through the Netflix site, and I queued the bonus materials, so I didn't really need to call the Help Desk. Still, it was nice to have a to human hear my frustration and feel sorry for me. :)