Netflix has upgraded their online Help Center to make it easier to navigate. Now it takes just 3 clicks to get to their customer service phone number, and it's available 24/7. I don't know how long it's been since they stopped having limited hours, but I only noticed it a short while ago. They must have finally decided you Luddites out there were going to refuse to be content with a Web robot handling all your issues.
They gave me a 6-digit reference number to use when I call, which I blocked out, because I don't know if you can use it to get my account information.
Unfortunately, they've done away with email support completely, and now you can ONLY call, which really stinks! I was on hold 30 minutes both times I had to call recently -- that's 60 minutes of my time spent holding a stupid phone when I could've just zipped them an email and done something productive until I heard back from them (like, watched some movies!).
ReplyDeleteFrustrating!
Oh, no!
ReplyDeleteI'm going to blog that.
This comment has been removed by the author.
ReplyDeleteWhy did you charge me 36 dollars when I said to cancel my membership? This why I hate Netflix!
ReplyDeleteDeb
Deborah,
ReplyDeleteThis isn'the official Netflix Web site. It's just a fan blog. I didn't charge you anything. You need to contact Netflix customer service at netflix.com.