Friday, July 27, 2007

Easier to get help from Netflix



Netflix has upgraded their online Help Center to make it easier to navigate. Now it takes just 3 clicks to get to their customer service phone number, and it's available 24/7. I don't know how long it's been since they stopped having limited hours, but I only noticed it a short while ago. They must have finally decided you Luddites out there were going to refuse to be content with a Web robot handling all your issues.

They gave me a 6-digit reference number to use when I call, which I blocked out, because I don't know if you can use it to get my account information.

5 comments:

  1. Unfortunately, they've done away with email support completely, and now you can ONLY call, which really stinks! I was on hold 30 minutes both times I had to call recently -- that's 60 minutes of my time spent holding a stupid phone when I could've just zipped them an email and done something productive until I heard back from them (like, watched some movies!).

    Frustrating!

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  2. Oh, no!

    I'm going to blog that.

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  3. This comment has been removed by the author.

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  4. Why did you charge me 36 dollars when I said to cancel my membership? This why I hate Netflix!
    Deb

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  5. Deborah,

    This isn'the official Netflix Web site. It's just a fan blog. I didn't charge you anything. You need to contact Netflix customer service at netflix.com.

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