Or, Mike K. talks to Reed H.
Mike got Reed to answer a couple of our questions, but I still ain't got no satisfaction. I'll translate for you. When Mike asks why doesn't Netflix reveal the formula behind "throttling," Reed basically answers that as long as happy customers outnumber unhappy ones, they don't have to tell you anything. He says it's a balancing act between protecting a trade secret, and giving subscribers "a sense of straight-forwardness."
You can read it all here.