Tuesday, May 11, 2004

Gripe, Smear and Vengeance Web Sites

I have a problem with some of the postings in newsgroups or blogs where people report bad experiences with Netflix. In some cases, it's clearly a misunderstanding, arising out of customer ignorance or confusion regarding what services Netflix provides or how to deal with the customer service department. Some of these people look like they are on a crusade to scare other customers away, out of vengeance or a "pay me off to shut me up" motive. Why else would they continue to post disparaging information long after the issue was resolved? This is harassment, and it doesn't make you look like an innocent victim, especially if your complaint is that they cut you off after too many "lost" discs.

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