Monday, January 15, 2007

Netflix 1, Blockbuster 0

Matt put Netflix and Blockbuster's Total Access to the test, and Netflix won. He asks:

Is Blockbuster counting on their "return it immediately" policy to build slack-time into their distribution center chain? Is this an effort to cut costs - fewer nationwide distribution centers with less inventory, and fewer monthly DVDs to customers to keep costs low and profits high? Or am I overreacting less than week into my Blockbuster free trial?

Via Matt on Marketing


  1. It is all true. I think those who speak highly of Blockbuster have yet to experience true online rentals.

    The good reviews I have read about Blockbuster Online come from those who already had an existing Blockbuster acount.

    My theory is that these existing memebers find that Blockbuster online is cheaper for them compaired to renting from the store, and are also amazed at how many movies they can rent in a week using an online rental service.

    The closest Blockbuster is 7 miles from me so Netflix 1 Blockbuseter 0 for me as well.

  2. I think Total Access is a great idea. If a DVD arrives broken in the mail, I like the idea that I can go to my local Blockbuster and exchange it for another rental: Netflix doesn't give you that option. Becky, please read my latest review of BB Online and tell me what you think.

  3. I've had both Netflix and TotalAccess. Although Netflix does appear to be a little faster from their Distribution Center, getting extra free rentals just for returning DVD's to the store is nice. I end up averaging 4 or 5 rentals out at a time because of this (I think 3 is plenty, but it's nice to have the option of grabbing a new movie right away).

    I guess it just depends on how convenient it is to get to your local store. Mine is not close, but it's on my way to/from work so it works for me.

  4. I've tried both services for the past several months and netflix continues to come out ahead on in so many ways. What good is Total acces when it regularly takes BB a week, sometimes longer to ship movies you order. When it takes that long, you're still going to end up without any movies to watch for a while. I won't even get into the enormous number of movies BB claims to have "available" but really aren't because they won't ship them to you.

    No thanks, BB. I'm canceling this month and sticking with netflix.

  5. Hey Manuel,

    I read your review of BBO. It's quite interesting. Thanks for posting the link.

  6. Is there any way I can get NetFlix's $9.95 a month for two movies deal without having to quit the service first? It's supposed to be for new users, but why shouldn't I be able to shave ten bucks a month off my bill?

  7. Hi,

    You can find some really interesting insites comparing Netflix and Blockbuster service here:

    For Netflix Reviews:
    Netflix Reviews
    For Blockbuster Reviews:
    Blockbuster Reviews

    Overall, I would highly recommend to check out consumer reviews on this site before making any type of purchase decisions