Netflix has a new section under their FAQ (frequently asked questions) called "How it works", which illustrates step-by-step how the online DVD rental-by-mail service works, and answers some very basic questions. It contains two typos. Under "How much does it cost?", it says the 3-out plan costs $29.99 (it really costs $17.99). Under "How fast will I get my DVDs?", it says there are 30 shipping centers, but it has a little map of the U.S. with only 20 dots on it. The whole thing is really pushing the 5-out plan, for some reason.
And in case "How it works" doesn't work, they kindly offer you their customer service number.
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**update: this version of How it Works is not the one you get to via the main welcome screen. I found it via the press room.