I want to encourage you to view with skepticism everything you read on the Web, including this blog. When you read about customers' experiences with Netflix, or Blockbuster, or Walmart, or Greencine, etc, please examine each claim with a critical eye. Keep in mind that the free market capitalist system requires each of us to be an educated consumer. We can use our power of choice to reward those businesses that serve us well and punish, by witholding our custom from, those businesses that do not provide good value.
Having been a Netflix subscriber for over a year, and for over 230 movies, I feel well-qualified to say that Netflix is the best online DVD rental service ever. I am a Netflix fan because I am a movie fan, and Netflix is my supplier. I am also a capitalist, and if Netflix does not continue to provide good value, I will drop them like a hot potato.