This is a copy of a comment I made on one of my posts. I'm reposting this on the front page, because it might prove helpful to someone.
From what I've seen, the good experiences with Netflix outnumber the bad a thousand to one. However, if they are not performing up to standard, start with the customer service section of Netflix.com. That's what they are optimized for. Read the Frequently Asked Questions . If you want to write a letter, their address is in the Press Room section. Or you can try these suggestions from the Federal Government's Consumer Protection Agency