Red Envelope Madness!

Monday, May 16, 2005

Service wins out over low prices

Business writer Betty Lin-Fisher of the Akron, Ohio Beacon Journal changes her recommendation. In February, she recommended Blockbuster Online, because of its lower price, but now it's Netflix, because of their better customer service.

Among other notable details from this article, Shane Evangelist, Blockbuster Online spokesperson said, "88 percent of Blockbuster Online's customers are satisfied." Is that something to be proud of?

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