Now I'm angry, or "Netflix Fan goes on a rant"
Netflix has finally disappointed their #1 fan. Y'all are right. Now I feel your pain. I can understand why you get angry. If y'all thought that I was receiving a special experience from Netflix because I'm a blogger, IT AIN'T SO.
It's not fun if you are excited about getting a new movie and it doesn't ship when you expect.
I have had the Harold Lloyd Collection in my queue, in the number one spot, ever since I found out it would be released. Netflix has it as being released tomorrow, so I returned a movie on Saturday, hoping that Netflix would receive it today, and then send me my number one choice. Didn't happen.
Did they send me my number two? Nope. I've had Masculin Feminin in the number two spot for about a month, with "Long Wait" status.
Did they send number three? Nope. The Producers has been in the number three spot for about two weeks, also with "Long Wait" status.
I have returned 12 titles in the last 30 days, so my top two choices were passed over 12 times (not counting Harold Lloyd, which wasn't released).
Instead, they sent me my #4 choice AGAIN.
Not that there's anything wrong with that, because I do not queue anything I don't want to see, but I was hoping to get lucky.
That brings up another thought: I don't understand complaining about Netflix sending you an old piece of crap movie IF IT'S IN YOUR QUEUE. What's it doing there if you don't want to see it?
Please pray for Netflix Fan, that she'll bounce back from this crushing blow.




15 Comments:
At 11/28/2005 2:05 PM,
Rachel said…
It can be frustrating. Here's how I cheer myself up: "Rachel, it costs you about $1.60 per movie instead of the 4.31 it would cost you at Blockbuster."
I also do not expect to not receive the movies when they first come out. If I am THAT desperate to see a movie first thing, I will go and rent it retail. I know that Blockbuster or Hollywood Video might not carry such a title because it isn't new, but they MIGHT. I think I might use one of my Blockbuster e-coupons to rent 40-Year-Old Virgin if Netflix doesn't ship it to me the first day.
Cheer up, we still love it!
At 11/28/2005 5:23 PM,
Usman said…
Funny thing, today Netflix sent me both March of the Penguins and Murderball, both of which will be released tomorrow. Before that, I hadn't gotten my #1-#8 queue items for months, and I was considering switching to Blockbuster because of that. I had Lost disc 1 at the top of my queue since September 5th, until my friend lent it to me two weeks ago, at which point I deleted it. We're being punished for being loyal Netflix customers (almost 2 years for me). I'm starting to feel like a sucker for promoting Netflix so heavily to my friends. Oh well, let's see if they can keep this up.
At 11/29/2005 3:05 AM,
bluebizz said…
This post has been removed by a blog administrator.
At 11/29/2005 9:13 AM,
RAYMOND KNIGHT said…
Becky,
I think even though one can never be sure that you may have qualified for "throttling" or "smoothing" as NETFLIX calls it. Either one of two things as happened if you are being throttled, (1) NETFLIX has lowered their throttling window again, or (2) you are sending back your DVDs to fast and are abusing your NETFLIX membership. Remember, NETFLIX needs to make a profit so you should take that into account and not watch those movies so fast. If you are being throttled the next step will be the dreaded, "shipping the next day" message. If you continue to send those movies back to fast they will delay acknowledgement of receipt of the DVDs. My guess is you are still in phase one. My advice is close your account out and open a new one up using a different name and CREDIT card #. After opening up that new account you will find those "long waits" magically disappear and become available now.
At 11/29/2005 11:25 AM,
Usman said…
Raymond, this is not "throttling". Throttling, as far as I know, is when Netflix delays shipments because your rental volume has been too high, thereby limiting the number of DVD's you can rent in any given month.
I was renting 3 dvd's a week, which I consider pretty normal volume, and yet I wasn't receiving the top 8 items in my queue for months. The movies I really wanted to see were going to someone else, I was getting the filler items in my queue.
At 11/29/2005 12:31 PM,
Becky said…
I deleted Bluebizz's comment because I consider it spam. He keeps posting links to all his five sites.
At 11/29/2005 4:13 PM,
psaras said…
"Rachel, it costs you about $1.60 per movie instead of the 4.31 it would cost you at Blockbuster."
What? Have you used blockbuster online? cost is $1.20 a movie (users report 17 films per month with the two free instore movies or games)
Raymond, this is not "throttling". Throttling, as far as I know, is when Netflix delays shipments because your rental volume has been too high, thereby limiting the number of DVD's you can rent in any given month.
Netflix both delays shipping and also gives precidence to new customers to movies that are in demand. the longer you are a customer the less likely you are to get in demand films. Becky has been a customer too long.
At 11/29/2005 11:18 PM,
RAYMOND KNIGHT said…
Becky,
As stated in the previous post, "Throttling" as different aspects depending on the number of movies you watch per month. My guess is you are on the borderline for throttling. Yes, throttling also includes never or very rarely receiving a new release until it has been out for several months.
At 11/30/2005 10:03 AM,
Rachel said…
psaras, let me clarify: I meant $4.31 at a retail Blockbuster location (at least in Oklahoma with our taxes and whatnot). I am currently finishing a 1 month free trial with Blockbuster. The problem I have with Blockbuster is that the nearest distribution center to Tulsa, OK is Dallas and Kansas City. I have also received 1 movie from a retail location 90 miles away. For now, I'm going to be on the 1 out plan for Blockbuster becasue I do like it just about as much as Netflix.
At 12/01/2005 9:02 AM,
tbone said…
You need to get a life!
Jeez!
At 12/17/2005 8:17 PM,
chico said…
blockbuster is actually shipping my movies from the end (the end!) of my list so consider yourself lucky. i'll be back with the flix soon i think
-zentheatre
At 2/11/2006 7:48 PM,
erdecker said…
Local Franchisee in Rochester, MN refuses to accept e-coupons, saying Corporate doesn't reimburse them at a fair rate. Corporate responded to me complaint by offering me more e-coupons. Netflix, here I come!
At 4/29/2007 9:45 AM,
pleasedconsumer said…
Hi,
You can find some really interesting insights of Netflix and Blockbuster Movie rental war in these consumer reviews:
For Netflix Reviews:
Netflix Reviews
For Blockbuster Reviews:
Blockbuster Reviews
Overall, I would highly recommend to check out consumer reviews on this site before making any type of purchase decisions
Regards,
At 12/18/2008 2:03 AM,
sexy said…
This post has been removed by a blog administrator.
At 2/06/2009 1:38 AM,
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