Tuesday, November 15, 2005

Netflix's fast growth could have affected service

According to the latest SEC filing by Netflix, "the number of DVDs mailed to paying subscribers increased 56 percent," and the average number of subscribers increased by 59%. This is trememdous growth. I'm amazed that Netflix has been able to maintain the same level of service to most of its subscribers, in the face of such growth. I think this is one of the vicissitudes of the business that could have affected how quickly we received our movies in the past year.

If you are a business owner, could you tell me how a typical business would handle a 56% increase without sacrificing customer service?

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