According to the latest SEC filing by Netflix, "the number of DVDs mailed to paying subscribers increased 56 percent," and the average number of subscribers increased by 59%. This is trememdous growth. I'm amazed that Netflix has been able to maintain the same level of service to most of its subscribers, in the face of such growth. I think this is one of the vicissitudes of the business that could have affected how quickly we received our movies in the past year.
If you are a business owner, could you tell me how a typical business would handle a 56% increase without sacrificing customer service?