Paul English has published an IVR Cheat Sheet(tm) on the Web, and Netflix is on the list. IVRs ("interactive voice response") are the annoying computers that answer phones. To get through to a human at Netflix, the "cheat" is to dial 888-638-3549, and then 0. You may have to wait awhile.
He wants you to rate how well the Netflix "cheat" works at this link.
He has lots of other companies on the list, too.