KFMB CBS News 8 went to the Santa Ana, CA distribution center this week and captured some of the Netflix sorting, shipping, and handling process on video, featuring Netflix spokesman Steve Swasey.
It begins every morning, five days a week, when the USPS drops off anywhere from 150,000 to 175,000 returned DVDs.
“Our associates here, about 85 of them, rip open the envelope and pull the DVD out. They do it a lot faster that I can. Their hands really fly,” Swasey said.
See the video or read the transcript.