"A Netflix spokesperson said its Web site is one of the highest rated in the world and the people speaking out against its service are just a few who are extremely vocal.
Oftentimes, the people speaking out are Netflix users who continue to use the service, but they are high-volume renters. One is from Michigan and rents about 20 DVDs each month."
Via WCCO-TV in Minnesota. Includes video of a Netflix distribution center
I emailed Netflix yesterday, asking about this "throttling" issue. In their reply email to me they come right out and say:
ReplyDeleteIn determining priority for shipping and inventory allocation, we give priority
to those members who receive the fewest DVDs through our service. As a result,
those members who receive the most movies may experience that (i) the shipment
of their next available DVDs occurs at least one business day following return
of their previously viewed movie, (ii) delivery takes longer, as the shipments
may not be processed from their local distribution center and (iii) they receive
movies lower in their Queue more often than our other members. By prioritizing
in this way, we help assure a balanced experience for all our members. Those
that rent a lot of movies get a great value and those with lighter viewing
habits are able to count on our service to meet their limited needs.
I thought it was good business sense to treat one's loyal customers fairly..... Guess not with Netflix.
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