Monday, February 13, 2006

Who are these people?

"A Netflix spokesperson said its Web site is one of the highest rated in the world and the people speaking out against its service are just a few who are extremely vocal.

Oftentimes, the people speaking out are Netflix users who continue to use the service, but they are high-volume renters. One is from Michigan and rents about 20 DVDs each month."


Via WCCO-TV in Minnesota. Includes video of a Netflix distribution center

7 comments:

  1. have you ever thought about trading for dvds on a site like http://www.switchdiscs.com ???

    its a great tool to use with netflix.

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  2. Well, lets see here..

    I'm on the 5 at a time plan and (sometimes) get them all 5 switched out each week.

    Generally, theres 4 weeks in a month right? - Gee... - 5 x 4 = 20! - Amazing!!

    I guess that makes me such an abuser of their service huh?

    And yes, I'm from Michigan and I've told their "Customer Service" what a disservice they're doing to themselves on more than one occasion. (I've been throttled at least twice that I've noticed, once during my 2 week free trial and again just a couple weeks ago.)

    Guess that pretty much makes ME their "bad seed" poster-boy huh?

    Its amazing.... - I never had this sort of frustration with my old in-store 2 movie unlimited Blockbuster account.

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  3. After reading the Syndicated AP article regarding Netflix throttling written by Michael Liedtke, I canceled my Netflix membership effective immediately. It is not so much that I was personally affected, but I felt violated by a system that I must pay into which then places me into some sort of caste which determines the level of service I receive. This is one of the most un-American business practices I have ever experienced. If Netflix wanted to differentiate heavy renters, they should have developed a rental category covering such consumers and charged accordingly to cover their shipping costs. Afterall, this is not a utility or public sector service provider. Each consumer is paying for specific service. To categorize customers and deliver sub-standard service based upon their frequent use of product is bound to be some foreign idea developed by some two-bit hack in Bangalore. If Americans buy off on this corporate caste system, they are opening the door to massive abuse. Imagine this philosophy if used in other industries. Afterall, Netflix offers no refund if you should happen to rent no movies for a month. They are simply alienating the prime sector of the market, individuals who would be willing to pay a fair price for what they receive if they were dealt with in an up-front and honest manner.

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  4. Just cancelled my Netflix subscription, I'm sick of not getting the new releases if you don't time your returns right. Then if there is a delay in receiving you get screwed out of the New Releases and you have to wait FOREVER to get a copy.

    I'll just go back to Blockbuster, shipping times aren't as good but they have more copies of New Releases and 1 instore rental a week is nice incase I miss the new releases.

    Sorry Netflix, your dropping the ball.

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  5. "There's a five dollar fine for whining...." I've had netflix for several months ($10/l at a time) and I return the dvd's promptly. It doesn't phase me a bit if the company throttles my account. It is much more reasonable than going to the local video store, plus I get to readily find movies I've missed or foreign films. Whenever anyone tells you, "have I got a deal for you", there is bound to be small print. I enjoy the DVD service, have no plans of cancelling or switching. Substandard service? No Way!

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  6. I emailed Netflix yesterday, asking about this "throttling" issue. In their reply email to me they come right out and say:

    In determining priority for shipping and inventory allocation, we give priority
    to those members who receive the fewest DVDs through our service
    . As a result,
    those members who receive the most movies may experience that (i) the shipment
    of their next available DVDs occurs at least one business day following return
    of their previously viewed movie, (ii) delivery takes longer, as the shipments
    may not be processed from their local distribution center and (iii) they receive
    movies lower in their Queue more often than our other members. By prioritizing
    in this way, we help assure a balanced experience for all our members. Those
    that rent a lot of movies get a great value and those with lighter viewing
    habits are able to count on our service to meet their limited needs.


    I thought it was good business sense to treat one's loyal customers fairly..... Guess not with Netflix.

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