Monday, February 13, 2006

Netflix fan's SIMPLE solution to the problem of Netflix "throttling"

Cancel.

6 comments:

  1. Agreed. I've never understood all the wailing and moaning of some Netflix subscribers about throttling. Sure, throttling happens. It may not be the best practice, but with consistently over 150 items in my queue, I've never run out of anything to watch. And if I absolutely have to see a new release this very minute, I'll run down to my local B&M. If one is that dissatisfied with Netflix's service, vote with your dollar and cancel!

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  2. Well said Becky. For me (and mind you I have never sat down and done the math) Netflix is a good deal. I like the conveniance of it, the queue (which I switch almost daily).

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  3. I completely agree. I have been a member for over a year. Yes they don't always send me new releases but SO WHAT!!!! 95% of the movies I watch don't fall into this category anyways. I have usually right around 500 in my queue so I always have something to watch. I have never once had to see something. I guess if I did though I would just go rent it. No big deal. This is the thing I don't get. I am probably considered a "heavy" user. I have the 6 out at a time. Last month I rented like 25 movies. I almost always get my movies in one day. I LOVE NETFLIX but it isn't perfect. I understand that if I rent a lot more than someone else than let them have there stupid new releases. Plus there is a little trick. If you mail movies back on Friday or Saturday when a movie is being released that coming Tuesday I 90% of the time get them right away. I have never felt scammed or robbed. I get more than my money's worth. If you don't like something stop bitching and complaining and cancel. DONE!!

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  4. I really enjoyed aspects of Netflix, but did finally cancell because of throttling. Listen, I just don't think it's right to advertise "all the movies" you want so heavily (for so long) and then have a different set of conditions in the fine print. I primarily rented old, "no one would want to see them" movies. Too often, I would return a movie, wait two days for it to be processed as returned, and had them withhold sending the next movie until the following day. And then, inexplicably, they would jump down the queue over several "available" selections to something that I just wasn't mentally prepared to see --I know poor me. :)

    Another practice that annoyed me was that they don't deliver on Saturday. I have always had to work on Saturdays, and it just seems kind of cheap.

    I would have liked it if netflix had a "I will pay for the postage if you will send me the movie today" button. A lot of time, I really wanted to see the movie, I'd have to wait several days, and I wouldn't get the old "available" movie at the top of the queue. It was annoying.

    Basically, I will Netflix again when:

    A.) I want to see some specialty movie (series probably) that Netflix carries -- and then I will cancel again when I am finished, or

    B.) I move to a rural area that does not have a terrific video store, or

    C.) I have slightly more disposable income.

    I live in San Antonio, TX, and we have a Hollywood Video in town that stocks over 50,000 titles. I pay less than I was paying Netflix, and if I am on "Deep Space Nine" kick, I can keep watching and watching and watching fairly constantly. I don't see how Netflix can possibly compete with that kind of set up in a dense, urban area.

    Great blog Becky.

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  5. I agree.

    Yes, they throttle.
    Yes, that kind of sucks.
    But, it's still the best deal around.

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  6. Having gone through a recent rash of throttling, I started a line of complaints to Netflix. Some of the responses were reasonable, but when they started to get repetitive with no solution or specifics involved, I reached the point of no return. In essence, the throttling resulting in losing the equivalent of more than two rentals in the 8 at a time program.
    Solution? Is there one? Not if Netflix wants to make a profit on each accuont - and that appears to be the bottom line in this delimma. If Netflix is concerned about volume, then the simple solution is to always ship a minimum of half the dvds returned the same day. Yes, it results in getting the discs to their customers more quickly and yes, it will satisfy most of us - well, me, anyway.
    If Netflix continues to anger many of us by delaying shipments, then the next solution isn't the courts, but congress, local and state consumer protection agencies (false advertising), the FTC (false advertising), and most importantly, the local postmaster where you receive and send you mail, and the United States Postmaster General. Well written, mailed complaints will get more attention than any quick and easy e-mail or form. I think that writing congress is especially important, since they make the laws and if enough people do it, there will be an investigation. Oh, yes, if you have a local TV station that loves to do consumer gets screwed stories, get them involved. Remember, FALSE ADVERTISING!

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